Privacy Policy

Last Updated: September 2, 2026

CaseSkill (hereinafter referred to as "we") respects and protects user privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

• Account Information: Username, email address (for login and password recovery).
• Usage Data: Project count, module count, AI calls, file upload records.
• Operation Logs: Login time, IP address, operation actions (for security auditing).
• Uploaded Content: Requirement documents, screenshots (used only for test case generation, not for AI training).
• Refund Request Information: Order number, refund reason (your exact words are kept verbatim), contact email, plus a snapshot of quota usage and subscription status at request time and the payment transaction ID; email correspondence during the review process.

2. Purpose of Information Use

• Provide, maintain, and improve service functionality.
• Process subscriptions, billing, and quota management.
• Send service notifications (task completion, system maintenance, etc.).
• Process refund requests, and use request snapshots and correspondence as evidence for payment disputes (e.g., chargebacks) and support quality review.
• Detect and prevent fraud and abuse.
• Respond to customer service requests and technical support.

3. Data Storage & Protection

• Data is stored on secure servers with industry-standard encrypted transmission (HTTPS).
• Sensitive information (like passwords) is stored using one-way encryption; we cannot access your original password.
• Regular security audits and vulnerability scans.
• Employee access to user data requires authorization approval and is logged.

4. Data Sharing

• We do not sell your personal information.
• Data may be shared in these situations:
• • Service Providers: AI API providers, cloud storage (all under data protection agreements).
• • Payment Providers: Order and refund information necessary for processing payments and refunds is shared with payment gateways.
• • Legal Requirements: When receiving court orders or lawful government requests.

5. Data Retention & Deletion

• Account data is retained while the account exists.
• After account deletion, data is cleared within 30 days.
• Refund request records (including request snapshots, review notes, and email correspondence) are retained for up to 3 years after the refund completes, for payment dispute evidence and financial reconciliation, then automatically cleared.
• You can request deletion of personal data anytime in "Account Settings".

6. Cookie Usage

• We use cookies to maintain login status and analyze website usage.
• You can disable cookies in browser settings, but some features may be affected.

7. Your Rights

• Right to Access: View the personal data we hold about you.
• Right to Rectification: Correct inaccurate information.
• Right to Erasure: Request deletion of your data.
• Right to Export: Export your project data.

8. Children's Privacy

• This service is not intended for children under 14. If we discover inappropriate use by minors, we will immediately delete relevant data.

9. Policy Updates

• We may update this policy periodically. Major changes will be announced via in-app notifications or email.

10. Contact Us

• For privacy-related questions, please contact: support@getcaseskill.com