Terms of Service

Last Updated: September 11, 2026

This page is publicly accessible without login. Please read these terms carefully before using CaseSkill.

1. Service Description

CaseSkill (hereinafter referred to as "the Platform") is an AI-powered test case design tool. Users can upload requirement documents to automatically generate professional test cases and export them to Excel and other formats.

Operator: The service is operated by Yan Wang (individual operator), contact: support@getcaseskill.com. These Terms, the Privacy Policy, the Refund Policy and the Acceptable Use Policy are publicly accessible without login.

The Platform offers three service tiers: Free, Pro, and Enterprise. The tiers, prices, billing cycles, features and quota limits for each are detailed on the Pricing page. Users purchase usage quotas for the subscription period (project count, module count, AI calls and file upload capacity, granted as monthly allowances) - not unlimited usage. Services exceeding quotas are suspended until the next billing cycle, repurchase, or an upgrade.

Settlement currency: All subscriptions are priced and charged in US dollars (USD); direct CNY settlement is not supported. Any local-currency prices shown (e.g. the Chinese-language pages) are reference estimates converted at an indicative rate; the actual charge is in USD, and local payment methods such as WeChat Pay convert the USD amount at their own exchange rate, which may differ slightly from the displayed estimate.

The Platform reserves the right to adjust service features, quotas, and pricing at any time; price changes never affect cycles already paid for. Major changes will be announced in advance via in-app notifications or email.

2. Account Management

  • Eligibility: You must be at least 18 years old and have full legal capacity to register. If you register on behalf of an organization, you represent and warrant that you are authorized to do so. The Platform is not available to users in internationally sanctioned regions.
  • You must provide accurate and truthful personal information when registering.
  • Each account is for individual use only and may not be transferred or shared. If multiple users share an account, the Platform may suspend it.
  • You are responsible for all activities under your account. Please keep your password secure. Losses due to password disclosure are your responsibility.
  • If you discover unauthorized or unusual account activity, please notify us immediately.

3. Subscription & Quotas

3.1 Activation & Auto-Renewal

  • Subscriptions become effective upon successful payment, valid for the selected billing cycle (monthly/yearly).
  • Auto-renewal: Monthly subscriptions are automatically charged at each calendar month boundary; yearly subscriptions are charged once every 12 months. Auto-renewal continues until you actively cancel. Access is extended automatically after each successful charge.
  • We send an in-app or email reminder before charging. You can turn off auto-renewal anytime in "Account Center → Subscription Management" (i.e., cancel); benefits within the current cycle are not affected.

3.2 Quota Rules

  • Monthly allowances reset on a calendar-month basis (yearly subscriptions also receive monthly allowances, for 12 months). Unused quotas do not carry over.
  • Free tier: 3 projects per month, max 2 modules per project; Pro tier: 30 projects per month, max 10 modules per project; Pro includes 200 AI calls per month.
  • Quotas are deducted in real-time during task execution using database-level atomic operations - no duplicate deductions occur.
  • You can view remaining quotas for the current month on the dashboard.

3.3 Quota Exceeded

  • When monthly quota limits are reached, new AI generation tasks will be rejected.
  • To continue using, upgrade to a higher tier or wait for the next calendar-month reset.

3.4 Upgrade & Downgrade

  • Upgrade: An upgrade creates a brand-new, fully priced subscription that starts a new billing cycle immediately. The remaining time of your previous plan is not prorated, credited or refunded, and it is set to non-renewing; no trial credits are granted after an upgrade.
  • Downgrade: Mid-cycle downgrades are not supported. To move to a lower tier (including Free), cancel the current subscription and repurchase after the current cycle ends; benefits remain unchanged until then.

4. Cancellation & Refunds

4.1 Cancel Subscription

  • You can cancel your subscription anytime in "Account Center → Subscription Management" — no need to contact support, and the cancellation entry is never hidden behind menus.
  • Cancellation takes effect at the end of the current billing cycle; there is no option to cancel and terminate service immediately. Service continues until the current cycle ends with no further charges, then automatically downgrades to Free. Fees already paid for the current cycle are not returned upon cancellation; if you meet the conditions in 4.2 you may request a refund separately.
  • Before the period ends, you can undo the cancellation at any time in Subscription Management to resume auto-renewal (unless there is an outstanding balance).
  • For subscriptions that are already past due, cancellation takes effect immediately and cannot be undone.
  • After downgrading to Free, existing projects and output files remain accessible, but new tasks exceeding free limits will be restricted.

4.2 Refund Policy

  • Request window: Paid orders are eligible for a refund within 14 days of successful payment; requests outside this window cannot be accepted (the payment provider technically cannot process refunds after 14 days).
  • Full-refund condition: Within the 14-day window AND current-period AI usage must not exceed 10% of the plan’s monthly AI allowance (for Pro: at most 20 of 200 AI calls).
  • Not accepted as self-service refunds: Orders whose current-period AI usage exceeds 10%; accounts banned for violating the Acceptable Use Policy; duplicate requests for the same order. Platform-outage compensation for outages over 3 consecutive days is handled separately under Section 7.3.
  • Effect of refund: Once manually approved, the subscription terminates immediately and downgrades to Free; all quotas granted by the refunded payment are reclaimed, usage already consumed counts against the Free allowance, and if this month’s usage already exceeds the Free limits, paid features remain unavailable until the next calendar-month reset or a repurchase.
  • Settlement time: The refund is returned to the original payment method within up to 14 business days, subject to your bank/WeChat Pay/card issuer’s processing time. The review result is sent to the contact email you provide.
  • Chargebacks: If you initiate a chargeback with your card issuer for a completed charge, we reserve the right to terminate service immediately and recover the associated costs and fees. Please first use the refund process described above or contact support@getcaseskill.com.
  • For complete refund rules, review criteria, and the request process, see the Refund Policy page.

5. Acceptable Use

When using the Platform, you must comply with our Acceptable Use Policy. The policy covers these core rules:

  • Prohibited Illegal Use: Do not use the platform for fraud, cyberattacks, illegal transactions, terrorism, etc.
  • No Adult/NSFW Content: Uploading or generating any pornographic or inappropriate content is strictly prohibited.
  • No Inappropriate Minor Content: Zero tolerance policy. Immediate ban and report to law enforcement upon discovery.
  • No IP Infringement: Do not upload unauthorized copyrighted materials, trademarks, or portraits.
  • No Misleading High-Risk Content: AI-generated results must not be used as political, medical, financial, or legal certification.
  • Comply with Platform Review: You understand prompts and uploads may be automatically or manually reviewed. Violations result in warnings, content removal, suspension, or permanent ban.

For complete usage guidelines (including reporting and appeals), please read the Acceptable Use Policy. Violation of any rule may result in immediate suspension or permanent ban without refund.

6. AI-Generated Content Responsibility

  • You Are Fully Responsible for Input: You guarantee that requirement documents, screenshots, and all uploaded content are legal, accurate, and do not infringe third-party rights.
  • You Are Fully Responsible for Output: AI-generated test cases are for reference only and do not constitute professional testing advice. You should review and verify results and assume full responsibility for their use.
  • Content Ownership: Copyright of uploaded documents belongs to you; IP of generated test cases belongs to you. The Platform's software, interface design, and logo belong to us.
  • AI Output Not Guaranteed: AI-generated content may be affected by underlying model provider policies. We do not guarantee uniqueness, completeness, or accuracy.
  • Data Usage: The Platform does not use your uploaded content to train AI models. Your documents are used solely to generate test cases for you.

7. Service Availability & Incident Handling

We strive to provide stable and reliable service, but you understand and agree to the following:

7.1 Potential Service Issues

  • AI Model Unavailable: Underlying AI providers may experience temporary outages, model discontinuation, or response anomalies, causing task failures or quality degradation.
  • Generation Delays & Queuing: Peak periods may cause task queuing; generation time may exceed normal expectations (typically 1-5 minutes, potentially longer in extreme cases).
  • Third-Party Service Failures: AI API, payment gateway, or cloud storage failures may cause service issues.
  • Scheduled Maintenance: We perform maintenance during low-traffic periods whenever possible, with advance notice via in-app notifications.
  • Force Majeure: Natural disasters, war, cyberattacks, government actions, etc., may cause service interruption.

7.2 AI Generation Failure Handling

  • Deducted quotas are automatically refunded for AI task failures not caused by users. You can verify refund records on the quota page.
  • Failures due to improper user input (corrupted files, unsupported formats) are not eligible for quota refunds.
  • If the same task fails 3 consecutive times, please contact support for troubleshooting.

7.3 Service Unavailability Compensation

  • If platform issues cause more than 3 consecutive days of unavailability, paid users may request prorated refunds based on downtime.

8. Breach, Account Termination & Platform Rights

  • Account Suspension: The Platform may suspend or permanently ban accounts in these situations:
    • Violation of Section 5 Acceptable Use;
    • Abuse of quotas or technical circumvention of quota limits;
    • Security threats to platform services;
    • Providing false registration information;
    • Legal requirements or government directives.
  • Content Review: The Platform may review uploaded content but has no obligation to actively monitor.
  • Terms Changes: We may update these terms periodically. Major changes will be announced via in-app notifications or email; continued use constitutes acceptance.
  • Effect of Termination: You may terminate the service at any time by canceling under Section 4. If your account is suspended or banned for breach, your license ends immediately and you must stop accessing the Platform. Data is retained but inaccessible during suspension; paid fees are handled under the refund rules in Section 4.

9. Intellectual Property

  • Copyright of your uploaded requirement documents belongs to you.
  • IP rights of test cases generated through the Platform belong to you.
  • The Platform's software code, interface design, and branding (CaseSkill) belong to us and may not be copied, modified, or distributed without permission.

10. Disclaimer & Limitation of Liability

  • The Platform provides services "as is" and does not guarantee uninterrupted, timely, or secure service beyond legal requirements.
  • AI-generated test cases are for reference only. The Platform is not liable for any direct or indirect losses from using or relying on AI-generated content.
  • To the maximum extent permitted by applicable law, the Platform’s aggregate liability for any claim shall not exceed the total fees you actually paid to the Platform in the 12 months preceding the event giving rise to the claim; indirect damages such as lost profits or data loss are excluded.
  • We recommend users manually review and supplement generated test cases before using them in actual projects.

11. Contact

For any questions, suggestions, or complaints, please contact us via:

  • Support Email: support@getcaseskill.com
  • Feedback Channel: Submit a ticket via "Help & Feedback" after login
  • Response Time: Within 24 hours on business days

These contact methods also apply to refund requests, account appeals, and infringement complaints.